Frequently Asked Questions

From an artist to a creator, anyone can use Energy. Designers, musicians, visual artists, podcasters, writers, photographers, gaming creators, nonprofits, and more, are welcome to join the platform at any time.
Creators are paid directly via their local bank account. You need to first set up your payout method in the 'Account Settings' page. The gateway used for the payout method is Stripe. you need to setup your account in Stripe-supported country.
Fans and audiences can pay through common payment methods, including major debit cards and credit cards, the gateway used is stripe.
Creating an account on Energy is free for creators. However, you will be charged a fee once you start earning through your account. Creators can pay anywhere between 5% and 12% of their income, depending on the pricing plan they have chosen. Energy currently has three pricing plans available. To check them out, go to our ‘Creator Package Plan Pricing’ page.
Yes, any and all fans and supporters belong to you. Energy does not email them and you can export their list from the platform any time you like.
If you are unable to contact a creator through Energy, it might be because your membership has been removed. If the creator has blocked you, you will not be able to message them.
If you decide to cancel your membership, you will not be renewed for the next billing date. The billing date depends on your creator’s schedule and other factors. If you cancel a per-creation membership, you might get a charge for any pending bills.